Provides an up-to-date IT inventory making it easier to determine when changes need to be made – and what those changes should be.

No more “Lets make a spreadsheet of our computers so we can figure out which ones need to be replaced.”

• We utilize Asset Tags and device naming to identify your computers
• We track the purchase dates, warranty expiration, and other details
• We link Assets to Tickets to provide a comprehensive Service history
• Detailed reporting is available in our portal and can be downloaded

Improves system reliability and reduces support incidents.

We are continuously investing in expanding our use of Automation. Automation solves many issues before they happen, and issues that do occur in seconds, often before anyone notices the issue. This dramatically reduces support incidents and downtime.

• Silent, behind-the-scene issue prevention
• Instant 24/7/365 issue resolution
• Runs on our IT Platform
• Our own proprietary Intellectual Property.

Detects when your IT isn’t following industry best practices.

No more “I wonder if we’re doing things right IT-wise?”

• Checks your device configurations against best practices daily
• Monitors at the device level to detect anomalies in configuration.
• Drill-down information accessible in our portal
• Downloadable report for offline viewing or to save for compliance

Improved response time, and faster resolution.

We resolve over 99% of support tickets remotely. Remote Support provides a faster response, reducing downtime and keeping the cost of IT down. To facilitate remote support we install our Remote Management Agent on each Windows/macOS device we support.

No more “What am I supposed to do until the tech gets here?”

• Supports Windows, macOS, and Linux
• Works on the device, at any location, that has Internet access

Drives consistency, eliminates knowledge loss, and speeds up incident resolution.

No more “What happens if joe leaves or gets hit by a truck”

• Everything is documented in our documentation system
• We utilize step-by-step Procedures to ensure consistent outcomes
• Documentation, devices, contacts and are linked to providing context
• Documentation is updated automatically via integrations with our partners

Drives standardization and best practices across your devices.

No more inconsistent configurations

• Monitors each device setting and applies the correct configuration
• Vast improvement over Imaging
• Ensures standardization of devices without reimaging
• Eliminates manual settings which can be inconsistent
• Resets settings if changed by a user, software install or malicious act
• More functionality than Group Policy
• Works with stand-alone PCs - does not require Active Directory / Azure AD
• Works across locations and with single PC locations/home offices
• We have a standard baseline configuration
• 100% customizable based on your requirements
• Optional configurations we can add such as Windows Hardening
• Proprietary happier IT solution

Prevents unexpected downtime caused by ad-hoc changes.

No more “Why did we go down for 2 hours during payroll?”

• Internal policies to determine where Change Management is required
• Change Management Workflows built into our system
• Weekly Change Review/Approval meetings

Detects and logs configuration changes to speed up issue resolution.

No more “What happened, it was working an hour ago?”

• Monitors external services for change such as Internet Domain / DNS
• Monitors Microsoft 365 for changes
• Monitors changes in Active Directory / Windows Servers
• Monitors configuration changes in Cisco Meraki networking devices

Ensures nothing falls through the cracks and that there is a detailed account of each IT interaction.

No more “What do you mean you forgot about my email?”

• All incidents, requests, and problems are tracked as a "Ticket"
• Each Ticket has a unique tracking number and detailed history
• Ticket data is kept indefinitely
• Tickets can be viewed and updated directly from our portal
• Detailed Ticket reporting is available on-demand in our portal 24/7/365

Provides direct user feedback to happier IT and enables you to know your staff’s current satisfaction.

No more “I wish I knew how my staff felt about our IT provider”

• Your staff is sent a link to a feedback survey when their ticket is resolved
• Staff feedback results/reporting is accessible in our portal

Improves your staff’s productivity and helps you get the most out of your technology investment.

No more “How do I get my staff comfortable with this new software”

• Included at no additional charge
• 60+ Courses including Microsoft 365 & Office 2019
• Courses can be assigned to individual users or groups
• Managers can monitor who cans completed which courses

Provides secure, centralized storage of historic reports and data for compliance.

No more collecting emails and saving them to the server… or worse having to dig for documentation during an audit.

• Email Enabled folders to hold historical reports
• Unique folders can be configured for different report types
• Each folder can have a unique retention policy - up to indefinitely

All components of our platform are tightly integrated and work together to provide a streamlined IT experience.

No more “Why does nothing seem to work together?”

• All components of our platform work together
• Our platform is tightly integrated with many of the solutions we offer
• Utilizing our recommended products/solutions ensures the best IT experience

Innovative Cyber Security is baked into our platform.

No more “I wonder what our Cyber Security risk exposure is?”

• Cyber Security Scorecard
• Assessment platform including NIST and other Assessments
• Integration with Microsoft 365 to provide simple reporting
• Built-in centrally managed encryption of your computers
• Windows OS Hardening via Configuration Management
• Security best-practice monitoring via Best Practice system
• Automated patching of Windows/Mac and 3rd-party applications