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Managed IT Services

Whether you’re a business owner or an IT professional we have Managed Services to fit your business needs.


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The Right IT Services for Your Business Needs Today and Tomorrow.

Technol IT gives you exactly the IT Services you need today, and adapts to your changing business tomorrow.

Whether you have a traditional IT infrastructure, are completely cloud-based, or somewhere in-between, Technol IT is flexible and always right for you.

Looking for advice or curious about our services?

Reach out anytime and our experts will help.

    Flexible Managed IT Services that Fit Your Needs

    Whether you’re a business owner or an IT professional we have Managed Services to fit your needs.

    User Support / Helpdesk

    Experienced remote support engineers get your users back to work quickly 24/7/365.

    On-site Support

    Experienced technicans at your office to resolve issues wherever you need it.

    Server Management

    24/7/365 Remote monitoring, preventative maintenance and expert technical support.

    Network Management

    Support for your offices wired and wireless networks, internet and firewalls.

    Cloud Management

    Management & administration of key Cloud applications such as Microsoft 365.

    IT Leadership

    Professional IT Leadership, IT planning, and technology consulting.

    Our Capabilities

    Delivering World-class IT requires industry-leading capabilities. See how we deliver comprehensive Managed IT Services and outperform the competition.

    Helpdesk + Remote Support

    The helpdesk provides 24/7/365 support for your users and is available both as part of a Managed Service package and as a stand-alone service.

    • 24/7/365 Toll-Free Telephone Phone
    • 24/7/365 Live Chat
    • Form-driven requests via our web portal
    • Self-service help center in our web portal
    • Knowledge-base and emphasis on documentation
    • Service Tickets with oversight via our web portal
    • Capable of adding 1000 new helpdesk users in just 30 days
    On-site Support

    The on-site support team leverages our centralized Dispatch to deliver technical expertise at your office using Technol IT’s own staff, and our network of trusted subcontractors across Canada, the US, and worldwide.

    • Available in most cities across Canada and the United States
    • Available in other countries upon request
    • Reactive/ad-hoc - technician dispatched as-needed
    • Proactive / scheduled - regular weekly/monthly appointments
    Service Center

    The Service Center maintains hardware over it’s lifecycle ensuring your computer systems are configured correctly, repaired when broken, and safely recycled at end-of-life.

    • New Computer Configuration (small and bulk configuration)
    • Hardware Upgrades
    • OS Reinstallation / Re-imaging
    • Hardware Repair
    • Secure media destruction (shredding)
    IT Leadership

    The IT Leadership team works to ensure your IT is running smoothly, helps you discover/plan for new technology, and provides administrative support with budgeting, Microsoft license audits, etc.

    • Dedicated Single Point-of-Contact
    • IT Roadmap
    • Bi-weekly Phone Meetings
    • Access to expert consultants
    • Project Management
    • Documentation creation / maintenance
    • IT Administrative Support (License audits etc.)

    The Procurement team works to source, quote and order the IT products and services your business needs.

    • Product experts stay up-to-date on the latest products
    • Product experts versed in compatibility -reducing order errors
    • Relationships and certification with top manufacturers
    • Work with the top 5 Canadian IT distributors
    • Direct purchase relationships with some vendors
    • Unique products not normally carried in distribution
    Project Implementation

    The Project team is responsible for deploying new technology and major changes to your IT systems.

    • Certified Engineers
    • Experienced in both on-prem and Cloud technologies
    • Implementation experts in different technologies
    Network Operations Center (NOC)

    The Network Operations Center is staffed with skilled, certified tier 1-3 server and network technical experts 24/7/365, and provides the backbone for our various server and network management services.

    • Tier 1-3 Server & Network Infrastructure Support
    • 24/7/365 Monitoring
    • 24/7/365 Incident Remediation
    Security Operations Center (SOC)

    The Security Operations Center is staffed with highly trained Cyber Security Analysts 24/7/365, and continually updated with the latest threat intelligence. The Security Operations Center (SOC) is core to our Managed Detection & Response services.

    • Staffed 24/7/365
    • Highly Trained Analysts
    • State-of-the-Art Tools
    Datacenter Facilities

    Technol IT provides Managed Datacenter services for our clients in a number cities across Canada. These locations are used to deliver Managed Private Cloud, Disaster Recovery Sites, and custom solutions.

    • Infrastructure-as a-Service - on-demand public cloud servers
    • Colocation - Your equipment hosted in a managed facility
    • Managed Private Cloud - Fully managed private cloud system
    • Disaster Recovery Sites - Fail-over datacenter for disasters

    The Right Technology Partner Can Deliver Big Results.

    Grow Your Business

    Technology that works as it should enables you to focus on growing your business, not on IT problems.

    Better Customer Experience

    Technology can help improve how your clients interact with and do business with you.

    Eliminate Waste

    Better technology helps you eliminate waste by reducing downtime and streamlining your operations.

    Control of Finances

    Better technology leadership and flat-rate Managed IT Services makes IT costs predictable and easy to budget.